As first-time home buyers navigating a difficult San Francisco real estate market, we interviewed a number of real estate agents recommended by friends and colleagues. Immediately, we were impressed by John’s patience, deep knowledge, and friendly demeanor – it was an easy decision for us to move forward with him. Both of us are lawyers, and consequently we like to ask a lot of technical questions about the process, the market, and the offer process. John methodically answered all of our questions and made sure we were satisfied. He took time to visit many places we were interested in, even when it meant meeting up at odd hours to see listings. And when we toured places on our own, other agents always knew John and had positive things to say about our choice of agent. He helped us navigate the offer process and made sure we put together competitive packages. And when we initially lost out in multiple-bid situations–as is inevitable, it seems, in this market–John helped us keep our resolve to find a place that was perfect for us. He ensured we had a smooth closing process, even when small hiccups came up, which kept our anxiety about the process to a minimum. We’re now happily settled in our new place, and couldn’t have asked for a better experience. John came to us via word of mouth, and we wouldn’t hesitate to keep that recommendation moving forward!